City Update logo-square

 **COVID-19 Response**   The following official announcements have been made by the city in regards to the COVID-19 (Coronavirus)   In an effort to minimize the visits to City Hall, please use our online services for paying your water bill

Avondale is following guidance provided by the state Governor’s Executive Orders: Effective Sunday, June 21, 2020 the wearing of face coverings by employees and customers will be required in all city facilities,  retail establishments, convenience stores, grocery stores, pharmacies, gyms, indoor sports or activity facilities, and medical offices. Additionally, these businesses will be required to post notice of these requirements at their entrances. (see more: COVID-19 Response)


Text to 9-1-1

Press Enter to show all options, press Tab go to next option


No results found.

911 textsText to 9-1-1 Frequently Asked Questions

What is text to 9-1-1 and why would I want to use it?

Text to 9-1-1 is a new capability in the Phoenix metro area (Maricopa Region 9-1-1). It is the ability to send a text message to 9-1-1. Texting during an emergency could be helpful if you are deaf, hard of hearing, or have a speech disability, or if a voice call to 9-1-1 might otherwise be dangerous or impossible. But if you are able to make a voice call to 9-1-1, and if it is safe to do so, you should always make a voice call to 9-1-1.


What type of wireless phone or service do I need to send an emergency text?

Check with your wireless phone company. In general, you must have a text-capable wireless phone and a wireless service subscription or contract with a wireless phone company. You also may need a wireless data plan. Remember, you can make a voice call to 9-1-1 using a wireless phone that does not have a service plan, but you cannot send a text message to 9-1-1 without a service contract that includes texting.


What languages can I use?

At this time, text must be in English. There is currently no language interpretation for text available. It remains in development.


If I am able to text to 9-1-1, will the 9-1-1 center automatically know my location?

Texting to 9-1-1 is different from making a voice call to 9-1-1. In most cases when you text 9-1-1 from a wireless phone, the call taker will not receive automatic location information. For this reason, if you send a text message to 9-1-1, it is important to give the 9-1-1 call taker an accurate address or location as quickly as possible, if you can.


If text to 9-1-1 is available to me, why should I use it only when a voice call to 9-1-1 is not an option?

Voice calls to 9-1-1 are usually the most efficient way to reach emergency help. For example, voice calls allow the 9-1-1 operator to more quickly ask questions and obtain information from the caller, while two-way communication by text can take more time and is subject to limits on the length of text messages. In addition, when you make a voice call to 9-1-1, the call taker will typically receive your phone number and the approximate location of your phone automatically.


What are the Federal Communications Commission’s (FCC) rules on 9-1-1?

The FCC’s 9-1-1 rules require the following: • Wireless phone companies must transmit all 9-1-1 voice calls to 9-1-1 centers (also known as Public Safety Answering Points, or PSAPs).

• Wireless phone companies and other text messaging providers must deliver emergency texts to PSAPs.

• If a PSAP requests text to 9-1-1 service, text messaging providers must deploy the service in that area within six months.

• Wireless phone companies, as well as certain text messaging applications, must provide automated “bounce-back” messages in instances when you attempt to send a text message to 9-1-1 in an area where text to 9-1-1 service is unavailable. The bounce-back messages will inform you that text to 9-1-1 is not available and direct you to contact emergency services by another means, such as by making a voice call or using telecommunications relay services.

• The FCC does not have authority to issue rules regulating 9-1-1 centers, and so it cannot require these centers to accept text messages.